top of page

Choosing the Right MPF Scheme Provider: Tips for Employers

Updated: Dec 13, 2023

As an employer, it's crucial to select a reputable and reliable MPF scheme provider that aligns with your company's needs and ensures the well-being of your employees' retirement funds. In this article, we will explore key factors to consider, including reputation and track record, cost and fees, investment options, service and support, compliance and governance, employee communication and education, compliance support, and flexibility and customization. By understanding these factors, you can make an informed decision that benefits both your company and your employees' financial future.

1. Reputation and Track Record

It's important to assess the provider's reputation and track record in the industry. Look for providers with a solid reputation for reliability and trustworthiness. Consider their experience in managing MPF schemes, financial stability, and overall standing in the market, as well as any awards or recognition they have received.

2. Cost and Fees

Compare the cost structure of different providers. Look beyond just the management fees and consider other charges, such as administrative fees and transaction fees. Ensure that the fees are competitive and reasonable, while still providing value for the services offered.

3. Investment Options

Evaluate the range of investment options provided by the scheme provider. Look for a diverse selection of funds and portfolios that cater to different investment preferences and risk tolerance levels. Choosing a MPF provider that offers a wide range of investment options allows employees to tailor their investment strategy based on their risk tolerance and financial goals.

★ Consider the diversity of asset classes, including stocks, bonds, and other investment instruments available within the MPF scheme.

4. Service and Support

Evaluate the quality of customer service and support provided by the provider. Evaluate their responsiveness, availability of support channels, and the expertise of their support staff. User-friendly online platforms and access to educational resources for employees are also important.

★ Consider factors such as customer service responsiveness, ease of communication, and availability of online platforms for managing MPF accounts.

5. Compliance and Governance

Compliance and Governance: Ensure that the provider adheres to all relevant regulatory requirements. Look for providers who have robust governance practices in place to ensure compliance and protect the interests of both employers and employees. This includes proper handling of contributions, accurate reporting, and transparent processes.

★ Look for transparency in reporting and governance practices, including regular audits and disclosures.

6. Employee Communication and Education

Assess the provider's efforts in communicating with employees and providing educational materials. Look for providers that offer clear and informative communication channels to help employees understand their MPF benefits, investment options, and contribution details. Educational resources such as seminars, workshops, or online tools can also be valuable for employee education.

Since any communication between the MPF scheme providers and your employees typically happens after they have been signed, we have a few tips to help employers assess this component while considering which MPF providers to choose:

  • Request communication samples: Ask the potential MPF scheme providers to share samples of their communication materials, such as newsletters, brochures, or educational resources. This will give you an idea of the quality, clarity, and comprehensiveness of their materials.

  • Seek Referrals and Recommendations: Reach out to other employers who have worked with the provider in the past or are currently using their services.

  • Research Online: Look for online reviews or testimonials from employers or employees who have interacted with the provider's communication channels. Online forums or social media platforms may provide insights into the provider's communication practices and how well-received they are.

  • Ask direct questions: During the selection process, ask the potential MPF scheme providers about their communication strategies and how they engage with employees. Inquire about the frequency of communication, the channels used, and any additional support or resources they provide to educate employees about their MPF benefits.

7. Compliance Support

Check if the provider offers assistance and guidance in meeting regulatory obligations. They should be able to provide support in filing reports, fulfilling compliance requirements accurately and on time, and staying up to date with any regulatory changes. From the employer’s point of view, partnering with a provider that offers compliance support assists them in meeting their legal obligations and streamlining administrative processes

8. Flexibility and Customization

Look for a provider that offers flexibility and customization options to meet your specific needs. This may include the ability to tailor investment solutions based on employee preferences, offering different contribution arrangements or levels, or providing additional services such as financial planning or retirement counseling

★ Look for features such as the ability to tailor investment portfolios, contribution levels, and retirement age options to suit the specific needs of employees.

By keeping these 8 factors in mind when selecting the next MPF scheme provider, employers can ensure a more secure and prosperous retirement for your workforce, fostering a positive work environment and setting the stage for a financially empowered future.

Disclaimer: The information provided on this blog is general in nature and should not be considered as personalized advice. It is based on general knowledge and may not reflect the most current regulations or developments. Readers are advised to consult with a qualified professional for personalized guidance regarding their specific MPF scheme needs. No liability is accepted for reliance on the information provided in this blog.



bottom of page