Project Management

Providing You with a Hassle-Free Customer Journey

Client needs are always our top priority. That’s why we dedicate significant time and effort not only to research and development, but also attentively listen to your specific needs and requirements.

At BridgeBuilder, we prioritize research and development, dedicating time and resources to thoroughly analyze market trends and understand client needs. This commitment enables us to deliver innovative solutions and best practices tailored to our clients.

We collaborate closely with our clients to prepare all necessary information and materials for a seamless system implementation within the project timeline. Our goal is to ensure a hassle-free digitalization journey, allowing our clients to focus on their core business. We also take client feedback seriously, viewing it as a vital component of our continuous improvement and growth. Your insights drive us to enhance our services and better serve your needs.

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Development Team

Our Development Team, composed of over 100 industry experts, is dedicated to continuously researching and analyzing the latest human resources trends and market needs, ensuring that we are always at the forefront of technology advancement and ready to deliver cutting-edge functionalities that meet the evolving demands of our clients.

Consultation Team

Our Consultation Team serves as a vital bridge between our clients and the development team, ensuring that client opinions and requests are met promptly and effectively. To foster strong relationships, we regularly organize complimentary system consultations, demos and an extensive array of events for potential clients.

Implementation Team

Our qualified implementation team works with clients tirelessly to ensure an effortless transition and onboarding during the implementation journey. We promise to complete implementation on schedule whilst completing the necessary tests including parallel run and Users Acceptance Test (UAT) to guarantee stable system performance.

Support Team

The customer journey extends far beyond successful implementation. Our dedicated support team provides comprehensive user training and offers ongoing technical support and timely updates on system features and compliance, enabling you to consistently benefit from best market practices. Additionally, we are committed to addressing client inquiries within just four hours, ensuring your experience remains seamless and satisfying.

Frequently-Asked Questions

1. Do you provide onsite support and training?

Yes, BridgeBuilder offers onsite support or training upon request. Typically, we provide dedicated onsite assistance on the first day of system launch to ensure a seamless transition. Our team is there to facilitate smooth operation, resolve any technical issues and address user inquiries promptly.

2. How will you arrange training sessions for users?

We will offer 1-2 complimentary user training sessions per project conducted by our system experts at our office. These sessions include comprehensive system demonstrations, bilingual training materials, instructional videos and hands-on practice to ensure a thorough understanding of the system.

3. Will our existing data structure be compatible with your system?

Yes. We provide an added service, data migration, where our experts will carefully transfer and verify all your employee records, payroll history, and human resources-related documents with precision and care, ensuring everything moves securely to your new human resources management system.

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